Optio Voluntary Car Service and Dial-a-bus
Who is eligible?
Elderly, frail or less mobile residents who are unable to access public transport, to get to appointments and access services they need.
About the Scheme
Across the Island there is a network of volunteer drivers who give their time freely, using their own cars to provide a door to door service. The service is available to support users to attend:
Medical appointments
Hospital appointments/visits
Day Centres
Memory clubs and activities
Visiting friends and social trips
Shopping
(Unfortunately we are unable to take wheelchair users at the present time)
How to book a trip
Phone the Helpline on 522226 to book your trip. Journeys must be arranged in advance (at least 24hrs if possible).
The helpline is open from 8.30am for Dial-a-bus and 9 —4pm Monday—Thursday and 2.30pm on Fridays. There is an answer phone service for out of hour’s calls which will be dealt with promptly when the office reopens.
What will it cost?
There is a driver’s mileage charge of 40p per mile, reimbursed directly to the volunteer driver, who will provide you with a receipt for the cost of the trip. (A minimum charge of £2.50 per trip. (e.g. journey under 6 miles))
Mileage costs are calculated from the driver’s home and return, not from the user’s address
There is no additional cost if you are accompanied by a carer or a friend. Please NoteIf your appointments are cancelled or arrangements changed, please let the Helpline know as soon as possible, otherwise there will be a charge for the driver’s mileage.
Wightbus Dial-a-bus booking service
Dial-a-bus provides a personal service for people with mobility difficulties. It offers door-to-door transport to Newport from:
Cowes (Monday and Friday)
East Cowes and Ryde (Monday)
Freshwater (Tuesday)
Bembridge, Sandown and Shanklin (Thursday)
Ventnor (Friday)
The Isle of Wight Council’s Dial-a-bus has specially trained, friendly drivers, and the vehicles are all equipped to make them easy to board. Wheelchair users are welcome, but spaces are limited.